Privacy Policy

1. Introduction

Lewvita ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or enquiry forms
• Place an order or make a purchase
• Subscribe to our newsletter
• Contact us via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process and fulfill your orders
• Send you information about our products and services
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud

4. Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area or United Kingdom, our legal basis for collecting and using your personal information depends on the specific context:

• Consent: You have given us explicit consent to process your information
• Contract: Processing is necessary to fulfill a contract with you
• Legitimate interests: We have a legitimate interest in processing your information
• Legal obligation: We must process your information to comply with the law

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Law enforcement or regulatory authorities when required by law
• Professional advisers including lawyers and accountants

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy.

7. Your Data Protection Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights:

• Right to access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request that we limit how we use your data
• Right to data portability: You can request a copy of your data in a portable format
• Right to object: You can object to our processing of your personal data
• Right to withdraw consent: You can withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Lewvita
51 West Street
Gateshead NE8 1AD
United Kingdom
Email: [email protected]
Phone: +44 191 483 6914

14. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.